Shipping & Returns FAQ
How long does shipping take?
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Shipping times vary by location and carrier. Estimated delivery timeframes are shown at checkout and on the Shipping page.
When do you dispatch orders?
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Orders are dispatched within the timeframe stated on our Shipping page, excluding weekends and public holidays.
Can I track my order?
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Yes. You will receive tracking details once your order has been dispatched.
What if my order arrives damaged?
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Contact us as soon as possible with photos of the damage and packaging so we can assess and resolve quickly.
Can I return my order?
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Returns depend on the product type and whether it has been opened. Please refer to our Returns policy for eligibility and timeframes.